Frequently Asked Questions

We deliver the very best in seamless, tailored logistics solutions for the world’s most discerning businesses. Here are the most frequently asked questions about working with us.

General FAQ

  • We are insured in accordance with the standard terms and conditions laid out by the RHA and UK WHA.

  • Payments are accepted in the form of a bank transfer (BACS). Contact our accounts team for more information.

  • Yes - please get in touch with our team to arrange a visit.

  • We operate 24 hours a day, 7 days a week.

Transportation & delivery FAQ

  • We specialise in deliveries throughout the UK.

  • Yes, we can deliver and pick up consignments to and from the Isle of Wight and the Channel Islands.

  • Yes, we can deliver and pick up consignments to and from mainland Europe.

  • Yes, our logistics warehousing and transport services are available 24 hours a day, 7 days a week.

  • No, we are not part of a pallet network.

  • No, there is no minimum amount that we will transport for our clients.

  • Yes, we conduct Risk Assessments for delivery sites and for use of Hi-Ab.

  • Yes, we can manage abnormal loads, including overweight or oversized consignments. Please contact our team to discuss your requirements and how we can assist you with your abnormal loads

  • Availability can vary daily. Please contact a member of our team so we can work with you to cover your load on the dates/times you require.

  • Same-day deliveries are often possible - please contact us to see if we can help you with your urgent load.

  • Backloads are available subject to driver availability in the area required. Please contact us to discuss your requirements.

  • Yes, we can transport dangerous goods by road as we fully comply with the European Agreement concerning the International Carriage of Dangerous Goods by Road (ADR).

  • Yes, all of our vehicles are electronically tracked, and we can provide updates at any point during the journey.  Please call or email us to request status of your transportation job.  

  • Yes.  Please get in touch with our team if you have a requirement for us to integrate with a third-party system such as SAP.

  • Our drivers complete a full vehicle safety check before departing. Regarding curtain or box trailer loads, our driver will also ensure the load is secure and safe for transport before leaving the site.

  • Yes all our vehicles are locked and fully secured.

  • Transport costs will vary depending on vehicle type, collection point and destination. For a quotation, please get in touch with our team, and we’ll be happy to discuss options with you.

  • Our quotation base rates include fuel, except where otherwise clearly indicated.

  • Yes

  • We ask that next-day deliveries are requested prior to midday, but we aim to be flexible where needed.

  • Yes, urgent deliveries can be arranged. Please contact the team to discuss your transportation needs.

Devanning FAQ

  • In most cases, yes.  We kindly ask that full details of the cargo is provided to us in advance (weights, dimensions, any special lifting requirements, etc). 

  • We can devan many types of trailers or units, including containers, flat racks, flat beds, curtain-siders and box trailers.

  • Photographs and diagrams are always welcome when it comes to planning a de-van.  This helps us to prepare our team and ensure the correct equipment / process is made available for the job.

Warehousing & storage FAQ

  • No there no minimum amount of time that we will store consignments.

  • No, we do not have a minimum threshold quantity for storing pallets.

  • Yes we have the capability to store Dangerous Goods.

  • Yes we operate fully air-conditioned warehouses.

  • Yes our warehouse operates 24 hours a day, 7 days a week.

  • Our warehouses are security-monitored 24 hours a day with CCTV surveillance and on-site by manned security guards.

  • We can be flexible depending on customer’s individual requirements.

  • We can offer pick and pack when required.

  • Any damage will be reported immediately and photos provided.

  • Yes - we have forklift trucks that can handle loads up to 3 tons, pallet trucks and flexi-trucks.

Pallets FAQ

  • As well as stocking standard, Euro and plastic pallets, we are able to offer a bespoke service if you require a pallet specification outside of the norm.  We can also provide 4-way and 2-way pallets, as well as pallet collars.

  • Yes all our pallets heat treated / kiln-dried.

  • No, there is no minimum or maximum number of pallets that you can order from us.

  • Typically, our pallets are available for delivery / pick-up within 24-hours of an order being placed.

Re-works FAQ

  • We understand that every project is different when it comes to reworks and quality control. We provide a fully bespoke, customisable service for every case. So please contact us so we can work with you to provide the exact service you require.

  • In most cases, we would charge on a per unit basis, but this will be reviewed and agreed depending on the details and requirements of the specific project.

  • Yes.  Project requirements will be discussed in detail at the time of quoting, so we can ensure we are able to commit to completing your project in the time required.

  • Yes.  We can provide regular updates on how projects are progressing, in the form of emails, spreadsheets or other reports as agreed with you.

Have a different question?

If you have a question that is not covered here, please contact our team to find out more.